Frequently Asked Questions
Shipping
How long will it take for my order to arrive?
If your order is shipping within the US, keep an eye out for your order 3-5 business days after you receive your shipping confirmation email. For international orders, most orders arrive 14-20 business days after they ship depending on the shipping destination. Most orders take 1-2 business days to process before shipping.
For more information about shipping, please view our Shipping + Returns Policy.
What are the shipping charges?
We offer free shipping within the US on orders $150 and over before tax.
For orders shipping within the US under $150 before tax, a flat shipping fee will show at checkout based on the weight of your order.
For all orders shipping internationally, duties and taxes may be an additional cost based on the shipping address.
For more information about shipping, please view our Shipping + Returns Policy.
Do you offer international shipping?
We offer international shipping to select countries. For a full list of the countries we do not ship to, please view our Shipping + Returns Policy.
For all orders shipping internationally, duties and taxes may be an additional cost based on the shipping address.
For more information about shipping, please view our Shipping + Returns Policy.
Payment
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, and ShopPay.
How are customs, duties and taxes charged for international shipments?
Customs, duties and taxes are charged on all international shipments and are calculated based on the shipping address.
For more information about shipping, please view our Shipping + Returns Policy.
Refunds, Returns & Exchanges
My order arrived damaged. How can I receive a refund or replacement?
Quality control is important to us here at IMAX. We’re sorry to hear your order arrived damaged. Please reach out to our customer support team at support@stockedmerch.com for assistance. Please be sure to share pictures of the damaged items and packaging for the claims process.
For more information about damages, please view our Shipping + Returns Policy.
How can I change or cancel my order?
Once an order is placed, we are unable to change or cancel your order. If you do not wish to keep your order, you will need to process a return within 30 days of receipt, following the return instructions found on our Shipping + Returns Policy